Shipping policy

PROCISION RAMPS SHIPPING POLICY

General Information

We have two classifications of products.

Refundable products from the Mat, Threshold, Portable and Loading Ramp collections which ship with standard shipping services UPS, USPS, FedEx DHL…

Non-Refundable products products from the Household Modular & Industrial Ramp collections, which ship VIA LTL and Freight trucking carriers 

Non-refundable products shall be marked as such on the product page.

PROCISION RAMPS reserves the right to modify this policy, at any time

• Refundable Products have a standard 30-day return policy. All returned items must be shipped in their original package and should be clean, unused and undamaged.
•             Non refundable products: Household Modular and Industrial Ramps are Non-Refundable.
• Return Merchandise Authorization (RMA#) can be attained by following the instructions on our Return Policy
• There is a 15% return processing fee for all returns. 
• PROCISION RAMPS customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.

PROCISION RAMPS Shipping Terms

• Ships Today: Orders placed by 12:00PM PST on business days will ship that same day from our warehouse in Keizer, OR. Please note that orders placed after that time, or not on a business day, will ship on the following business day. All orders will ship within 1 business day of being placed. Saturday and Sunday are not business days.
• Shipping Note: Freight shipping is required for all products that are onger than 6’ long. This is only the gateway, pathway (household modular ramps,) and HD (industrial Ramps.) A Procision Ramp Expert will contact you to arrange this shipping see instructions below under Freight Delivery.

Items with longer lead times will be called out when added to your cart. 

FOR E-COMMERCE SALES

• We do not ship Internationally
• We do ship to OREGON, WASHINGTON, CALIFORNIA, IDAHO, MONTANA, WYOMING. ALL OTHER STATES we can give you a quote if you call us +1 (503) 779-5090
• We do not ship to PO Box, APO, AFO, FPO, DPO and AFP shipping addresses you must submit a physical address.

Expedited Shipping Its available at checkout. Expedited pricing and timing can be checked on the cart page too. 

• Orders that are not received by the guaranteed shipment day may qualify for refunded shipping. This does not include delays caused by circumstances beyond our control, such as natural disasters, inclement weather, etc.
• Weekends, holidays and orders placed after 12:00 PM PST must be factored in when calculating your expedited shipping options.

Freight Delivery

These RAMPS are large and heavy and require planning and space to be received. A Procision Ramp Expert will contact you when your order is placed to discuss your freight quote.

When scheduling your delivery:

1. You must provide a valid phone number
2. It is mandatory that you answer calls for this shipment. Because these orders are so big and heavy they are considered time sensitive and you may be charged if they have to be loaded on and off of a truck because you do not practice effective communication. This includes returning calls, notifying the shipper of schedule changes 24-48 hours in advance and properly aligning your schedules so the delivery happens smooth without issue.
3. If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment. Make sure that all of the necessary steps that you and your project engineer discuss are taken in advance of the shipments arrival.
4. Freight orders cannot be expedited.
5. Freight deliveries require access to a loading dock, unloading equipment or capable persons to unload the shipment from a truck. If that is not possible, a lift gate service can be added for an additional fee.

When receiving your delivery:

1. Inspect it immediately for damage and to make sure all items are present.
2. Note all damage and/or missing items, on the receipt before signing and accepting the delivery.
3. If you are unable to inspect your shipment when it is delivered, write “DAMAGED” on the receipt before signing as the freight company receives no penalties unless a claim is submitted
4. Sign the receipt and make sure you receive a copy for your records.
5. Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
6. If missing items are not found, the claim process will pay for replacement products.

Please note that PROCISION RAMPS will not be held liable for damaged or missing items that are not noted on the delivery receipt.